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Metrics type: Supporting Metrics • Category: Payment Gateway

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At a glance

Days since the last successful payout from Square to your linked bank. Healthy: 1, 2 days (T+1 schedule). >3 days suggests weekend / holiday closure or schedule change. >7 days suggests an account review or banking issue.

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Calculation

Calculated automatically from your Square data. See the At a glance summary above for what the metric tracks and the worked example below for a typical reading.

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Worked example

The bookshop, snapshot 02 May 26:
A merchant with payout age of 5 days on a Tuesday would be unusual: the previous Thursday was the last payout, suggesting Friday Saturday Sunday Monday Tuesday all had no payout, which means either schedule was paused or no volume was available to deposit.

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Sibling cards merchants should reference together

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Reconciling against the vendor’s own dashboard

Where to look in the Square Dashboard:
Balance → All deposits with newest-first sort. Compare top-row date to today.
Common divergences: time-zone (your account’s vs UTC). Cross-connector reconciliation: payout age varies per PSP; Stripe defaults to T+2, Square to T+1, so even healthy multi-rail merchants see different ages. Compare each rail to its own benchmark.

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Known limitations / merchant FAQs

“Payout age of 4 on a Tuesday morning, normal?” Possibly. Friday’s payout (T+1 from Thursday) lands Friday 02:00. Saturday + Sunday no payouts (banking weekend). Monday’s payout (T+1 from Friday) lands Monday 02:00. So Tuesday morning’s “age” reads ~1 day. If you’re seeing 4 days, something changed. “Bank holiday impact?” US: Federal Reserve holidays close ACH (typically 10, 11 days/year). UK: bank holidays close BACS / FPS. EU: per-country bank holidays. Square’s payout pauses through these, age increases by the holiday count. “Why might Square pause my payouts?” Risk review (sudden volume surge, dispute spike, suspicious activity), bank-account verification issue (closed bank account at your end), or an active fraud investigation. “Same-day Instant Deposit, does that reset age?” Yes; Instant Deposit creates a payout record. Age resets to <1 day after each Instant Deposit. “Multi-currency?” Per-currency age (a USD-only stream may be on T+1; a GBP stream on T+2). “Closed bank account, what happens?” Square retains the funds, blocks payouts; merchant must update banking details before payouts resume. Age grows daily until resolved.

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Tracked live in Vortex IQ Nerve Centre

Oldest Pending Payout (days) is one of hundreds of KPI pulses Vortex IQ tracks across Square and 70+ other ecommerce connectors. Nerve Centre runs the detection layer; Vortex Mind investigates the cause when something moves; Ask Viq lets you interrogate any number in plain English. Start for free or book a demo to see this metric running on your own data.