At a glance
The count of successful payment captures through Viva Payments in the period. Online Smart Checkout sessions, Smart POS card-present captures, recurring rebills, and pay-by-link are all counted as one each. The denominator that pairs with revenue to triangulate growth shape.
Calculation
Calculated automatically from your Viva Payments data. See the At a glance summary above for what the metric tracks and the worked example below for a typical reading.Worked example
A multi-country Mediterranean marketplace (“Olympia Marketplace”) splits payouts across 40 sub-merchants, runs 8 Smart POS terminals across Athens and Cyprus, and serves a pan-EU e-shop. The 30-day window covers 03 Apr 26 to 02 May 26.- Marketplace split count is hidden. A EUR 200 transaction split between three sub-merchants counts as one row on this card, not three. The split rows live in the dedicated marketplace API and are not exposed here. Merchants benchmarking sub-merchant volume should use the Splits dashboard.
- POS makes up 32% of transaction count. Card-present captures are typically the largest contributor to transaction count for omnichannel Mediterranean retailers; their lower average drags blended revenue per transaction down (see
viva_avg_transaction) but lifts the count meaningfully. Online merchants often forget POS captures land in the same KPI. - Recurring rebill count grows linearly with subscription base. A 2,150 rebill count this month means roughly 2,150 active monthly subscribers (allowing for some weekly billing). If the next-month figure jumps to 2,500 with no new acquisition, you’re seeing carry-over of failed-then-recovered rebills (Viva auto-retry), tracked separately as recovery on the roadmap.
- 3DS abandons at 287 are 1.6% of total successful. Healthy. A figure above 3% suggests 3DS challenge UX needs tuning (the bank pop-up timeout is too short, or the challenge text is in the wrong language for the customer).
Sibling cards merchants should reference together
Reconciling against the vendor’s own dashboard
Where to look in the Viva Payments Dashboard: Sign in at viva.com/business/account/login. The closest comparable view is:Viva Business → Sales → Transactions (filter “Status: Successful”, same date range)The headline transaction-count tile on Sales overview also matches. Other Viva views that look similar but answer different questions:
- Settlements view: counts settled batches (one batch per terminal per day), not customer transactions.
- Disputes view: counts dispute cases, not transactions.
- Marketplace Splits view: counts splits per parent transaction (so one parent with three splits shows as four rows there, one row here).
Cross-connector reconciliation:
Known limitations / merchant FAQs
Why does Viva show me a different transaction count? The most common cause is the timezone offset, Viva Dashboard renders Athens / Cyprus EET (UTC+2 / +3); Vortex IQ uses UTC. For “today” and “yesterday” cards this can offset by 3 hours. Walk through the reconciliation table. Are 3DS abandonments counted here? No. A 3DS challenge that the customer abandoned ends asStatusId = X and is excluded from this card. They count in viv_threedsecure_abandon_rate.
Each marketplace split, do those count separately?
No. A parent transaction is one row regardless of how many sub-merchants the payment is split to. Splits are tracked in Viva’s dedicated Marketplace API, not surfaced as separate rows here.
Is a recurring rebill counted as one transaction or one subscription?
One transaction, per rebill. A monthly subscriber contributes one transaction every billing cycle. The Subscription Active count card is on the roadmap.
A failed-then-retried successful transaction, is that one or two?
One. Viva consolidates retries on the same MerchantTrxId; only the final successful capture counts. The failed attempts log under viva_decline_rate. Note: if the customer manually re-initiates checkout (creating a fresh MerchantTrxId), that becomes a new transaction.
Pay-by-link (B2B invoicing), counted?
Yes. Pay-by-link captures use the same Type = Capture rail and contribute when the customer pays. Outstanding pay-by-links are not yet counted; they’re tracked in the dedicated /orders collection.
JP Morgan acquisition, any impact on transaction reporting?
None operationally. Transaction counts and the API endpoints producing them are unchanged.
Why is my Viva count higher than my Shopify order count?
Almost always because of recurring rebills, one Shopify subscription order can produce multiple Viva captures over time as the rebill schedule fires. Or, less commonly, because of Viva auto-retries that succeeded after an initial decline (Smart Retry, where enabled).