At a glance
AliExpress Seller Health Score is the single composite number that summarises how your store stands with AliExpress across the inputs the marketplace cares about most. Vortex IQ derives it from your account-health signals, your Detailed Seller Ratings, your dispute rate, your on-time dispatch performance, and your listing compliance, then rolls them into one score so you can read your overall standing at a glance instead of cross-referencing five dashboards. For an owner, finance lead, or operations lead this is the executive headline that tells you whether the store is healthy enough to protect placement, payouts, and store level. It pairs naturally withaex_store_level_tierfor the platform-facing tier and withaex_dispute_rateandaex_late_dispatchwhen the score moves and you need to find the cause.
Calculation
Vortex IQ pulls your AliExpress account-health inputs, including Detailed Seller Ratings, dispute rate, on-time dispatch, and listing compliance, normalises each onto a common scale, and combines them into a single weighted composite expressed out of 100. The score refreshes as the underlying inputs update, with rolling-window inputs reflected on a 7-day reference. See the At a glance summary above for what the metric tracks and the worked example below for a typical reading.Worked example
A representative reading of AliExpress Seller Health Score for a typical established cross-border AliExpress store. On 09 Mar 26 the gauge sits at a comfortable 86, then over the following week it slides to 68 and trips the alert. The owner opens the card, sees that the drop is concentrated in the dispatch and dispute inputs rather than ratings, and tasks the operations lead with clearing the late-shipment backlog while finance reviews the open disputes. By 18 Mar 26 the score has recovered into the high 70s as both inputs stabilise. For deeper investigation, use Vortex Mind to trace upstream causes; for natural-language exploration, ask Ask Viq.Sibling cards merchants should reference together
Reconciling against AliExpress Seller Center
Where to look in AliExpress Seller Center: Open the Service Scores or store performance dashboard where AliExpress reports your account health, Detailed Seller Ratings, and dispute figures, the same inputs that feed this composite. Why the Vortex IQ value may legitimately differ:
Cross-connector reconciliation: Compare the score against your fulfilment and dispute activity on any connected BigCommerce or Shopify store to confirm the operational picture lines up. For divergence investigations, use Vortex Mind.
Known limitations / merchant FAQs
Q: How often does AliExpress Seller Health Score update? It refreshes in real time as its inputs change, with rolling-window inputs reflected over a 7-day reference, so an improvement in dispatch or disputes lifts the score at the next sync. Q: Why does my AliExpress Seller Center show a different number? Seller Center reports each health input separately, while this card blends them into one composite; the weighting, each input’s own refresh cadence, and window framing all explain why the headline number differs. Q: How does AliExpress Seller Health Score relate to other account metrics? It is the roll-up of the same inputs surfaced individually inaex_dispute_rate, aex_detail_rating_summary, and aex_late_shipments, and it ultimately defends aex_store_level_tier.
Q: Can I customise the alert threshold?
Yes, alert thresholds are configurable per profile in the Alert Rules tab. Adjust to match your business baseline rather than relying on the generic default.