At a glance
Disputes Judged for Buyer (30d) is the share of resolved AliExpress Dispute Centre cases that were decided in the buyer’s favour over the last 30 days. AliExpress buyer protection tends to lean toward buyers, so a moderate buyer-win rate is normal, but a high one is a flashing sign that the real problem sits upstream in fulfilment, item accuracy, or shipping rather than in the dispute process itself. For an owner, operations lead, or finance partner this card translates dispute pain into a fixable diagnosis and a real cost line. It reads best alongsideaex_open_disputesfor the live caseload andaex_dispute_ratefor how often disputes happen at all.
| What it counts | The percentage of disputes judged in the buyer’s favour out of all disputes resolved in the window. |
| Sample type | Backend API data from AliExpress, refreshed across the 30-day window with a comparison to the prior period. |
| Why it matters | A high buyer-win rate points to upstream fulfilment, accuracy, or shipping problems and carries a direct refund cost. |
| Reading the value | Read the rate against the prior period and against your own baseline; rising and above roughly half judged cases is the cue to investigate causes, not the dispute desk. |
| Currency | Percent. |
| Time window | 30D vsP |
| Alert trigger | >50% of judged disputes |
| Sentiment key | aex_dispute_judged_for_buyer |
| Roles | owner, operations, finance |
Calculation
Vortex IQ takes disputes resolved through the AliExpress Dispute Centre in the 30-day window, counts those judged in the buyer’s favour, and divides by all resolved disputes to give a percentage, then compares it with the prior period. See the At a glance summary above for what the metric tracks and the worked example below for a typical reading.Worked example
A representative reading of Disputes Judged for Buyer (30d) for a typical cross-border AliExpress store. On 23 Mar 26 the gauge reads 64 percent, up from 48 percent the period before and over the alert threshold. The operations lead opens the underlying cases and finds most buyer wins cite an item that did not match the listing photos for one product line. Rather than contesting future disputes, which buyer protection would likely uphold anyway, they correct the listing images and description at the source, and the finance partner notes the refund exposure that the fix is expected to remove. For deeper investigation, use Vortex Mind to trace upstream causes; for natural-language exploration, ask Ask Viq.Sibling cards merchants should reference together
| Card | Why merchants reach for it |
|---|---|
aex_open_disputes | Shows the live caseload still awaiting resolution behind this judged rate. |
aex_dispute_rate | Tells you how often disputes are raised in the first place, framing this win rate. |
aex_return_rate | Item-accuracy problems that lose disputes often show up as returns too. |
aex_alert_dispatch_sla_miss | Late shipping is a common reason buyers win disputes. |
aex_detail_rating_summary | The same upstream causes drag down your Detailed Seller Ratings. |
Reconciling against AliExpress Seller Center
Where to look in AliExpress Seller Center: Open the Dispute Centre or after-sales area and filter to resolved cases over a matching 30-day range, then review the judged outcome on each. Why the Vortex IQ value may legitimately differ:| Reason | Direction | What to do |
|---|---|---|
| Resolution timing. A dispute resolved at the window edge may land in a different period for each system. | Variable | Match the resolution-date filter on both sides before comparing. |
| Outcome categories. Partial refunds and mutual agreements may be classified differently. | Marginal | Decide consistently whether partials count as buyer wins. |
| Open vs judged scope. Seller Center may mix still-open cases into a dispute view. | Variable | Limit the comparison to fully resolved, judged disputes only. |
Known limitations / merchant FAQs
Q: How often does Disputes Judged for Buyer (30d) update? It refreshes across the rolling 30-day window as cases reach resolution, so the rate moves only when disputes are actually judged, and the comparison to the prior period updates with each refresh. Q: Why does my AliExpress Seller Center show a different number? Differences usually come from how resolution dates fall against the 30-day boundary, the time zone in use, and whether partial refunds or still-open cases are included in the filter scope. Q: How does Disputes Judged for Buyer (30d) relate to other fulfilment metrics? It is the outcome view sitting downstream ofaex_dispute_rate and aex_open_disputes, and its root causes overlap with aex_return_rate and aex_alert_dispatch_sla_miss.
Q: Can I customise the alert threshold?
Yes, sensitivity thresholds are configurable per profile in the Sensitivity tab. Adjust to match your business baseline rather than relying on the generic default.