At a glance
Late Shipments is the real-time alert listing every Depop order that has passed its expected dispatch deadline and is still unshipped. Each item is a buyer already waiting longer than promised and a rating, possibly a dispute, in the making. Where the on-time shipping rate tells you the trend, this card tells you exactly which parcels to pack first to stop the damage.
| What it counts | The number of orders currently past their dispatch deadline without a recorded dispatch, listed individually. |
| Sample type | Backend API data from Depop, refreshed on the standard data refresh, evaluated in real time. |
| Why it matters | A late dispatch is the single fastest route to a low rating and a refund request on Depop. This is the most urgent fulfilment list in the shop: every entry is actively eroding reputation right now. |
| Reading the value | Zero is the target. Any entry is overdue. The list is a priority queue, ordered by how far past deadline each order sits. |
| Currency | count (overdue orders) |
| Time window | RT (real-time) |
| Alert trigger | any order past its ship deadline |
| Sentiment key | dep_alert_dispatch_sla_miss |
| Roles | owner, operations |
Calculation
The card lists orders whose expected dispatch window has elapsed without a recorded dispatch, evaluated in real time against Depop’s deadline model. Vortex IQ reads order timestamps and deadlines from the Depop integration; the deadline model is set by Depop and described here in general terms.Worked example
A representative reading of Late Shipments for a typical reseller on Depop. On 19 Jun 26 the alert showed three overdue orders. Two were a day late because the seller had been away; one was four days late because the item could not be found. Vortex Mind grouped them by cause: the two ship-now orders went out same day, and the missing-item order was refunded immediately to head off a dispute. Acting within hours kept all three from turning into low ratings. To work the queue, ask Ask Viq for overdue orders ordered by days past deadline.Sibling cards merchants should reference together
| Card | Why merchants reach for it |
|---|---|
dep_pending_ship | Fulfilment sibling: the full queue these overdue orders came from. |
dep_on_time_ship_rate | Trend sibling: late shipments pull the on-time rate down. |
dep_dispute_rate | Reputation sibling: overdue orders convert to disputes. |
dep_rating_average | Reputation sibling: late dispatch is a top driver of low ratings. |
dep_xc_listed_but_oos | Root-cause sibling: orders for sold-elsewhere items often go late. |
Reconciling against Depop
Where to look in Depop’s own dashboard: Overdue orders appear in your Selling view in the Depop app, flagged against their expected dispatch window. The Vortex IQ list should match those flagged orders; gaps are usually refresh timing. Why the Vortex IQ value may legitimately differ:| Reason | Direction | What to do |
|---|---|---|
| Refresh timing. A dispatch you just marked clears on the next refresh. | Marginal | Force a manual refresh after shipping. |
| Deadline interpretation. Vortex IQ mirrors Depop’s window but evaluates it continuously. | Marginal | Treat both as the same deadline. |
| Cancelled orders. A cancelled order should leave the list. | Lower in Vortex IQ | Confirm the order’s live status. |