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Card class: HeroCategory: Executive Command Centre

At a glance

Revenue at Risk puts a currency figure on the orders and listings currently exposed to a fulfilment or compliance problem on Depop. It rolls up the value tied to overdue shipments, open disputes, removed listings and items listed but already sold elsewhere into one number an owner can act on. Where the individual alerts tell you what broke, this card tells you how much money is on the line if you do nothing.
What it countsThe total value of orders and listings currently exposed to fulfilment, dispute or compliance risk, in real time.
Sample typeBackend API data from Depop, refreshed on the standard data refresh, evaluated in real time.
Why it mattersIt converts scattered operational alerts into a single financial stake, so the owner can prioritise. Any non-zero value is revenue you can still protect by acting before refunds, removals or bad ratings land.
Reading the valueZero is the goal. Any figure above zero is live exposure; the higher it climbs, the more urgent the underlying fulfilment and compliance work.
Currencycurrency
Time windowRT (real-time)
Alert trigger> 0
Sentiment keydep_revenue_at_risk
Rolesowner, finance

Calculation

The card sums the value attached to at-risk orders and listings, drawn from the same signals that drive the fulfilment and cross-channel alerts: overdue dispatches, open disputes, removed listings and active listings for items sold elsewhere. Vortex IQ reads the underlying records from the Depop integration; which signals feed the total is configurable in the Sensitivity tab.

Worked example

A representative reading of Revenue at Risk for a typical reseller on Depop. On 20 Jun 26 the card showed 214 pounds at risk. Vortex Mind broke it down: 120 pounds across three overdue orders, 64 pounds in one open dispute, and 30 pounds in two listings for items already sold on another channel. Because the card framed it as one stake, the owner triaged fast, shipping the overdue parcels, responding to the dispute, and pulling the duplicate listings. The exposure cleared to zero within a day and no revenue was lost. To break it down yourself, ask Ask Viq what is driving revenue at risk right now.

Sibling cards merchants should reference together

CardWhy merchants reach for it
dep_late_shipmentsRisk input: overdue orders exposed to refunds.
dep_dispute_rateRisk input: open disputes put revenue on the line.
dep_xc_listed_but_oosRisk input: listings for sold-elsewhere items.
dep_alert_listing_rejection_spikeRisk input: removed listings are revenue offline.
dep_revenue_trendContext sibling: risk against the revenue trajectory.

Reconciling against Depop

Where to look in Depop’s own dashboard: Depop does not present a single revenue-at-risk figure. Reconcile by checking each contributing signal in its own place, overdue orders, disputes, removals, and confirming their values sum to the card total. Why the Vortex IQ value may legitimately differ:
ReasonDirectionWhat to do
Composite scope. Which signals feed the total is configurable.VariableConfirm enabled inputs in Sensitivity.
Real-time evaluation. The figure moves as you resolve items.VariableRe-read after each fix.
Refund timing. Resolved items leave the total on the next refresh.MarginalForce a manual refresh after acting.
Cross-connector reconciliation: open each contributing card to see what drives the number, then clear the highest-value items first. For divergence investigations, use Vortex Mind.

Known limitations / merchant FAQs

Q: How often does Revenue at Risk update? It evaluates in real time and refreshes on the standard data refresh. The figure falls as you resolve the underlying items. Q: What goes into the number? By default it rolls up overdue orders, open disputes, removed listings and listings for sold-elsewhere items. You control which inputs count in the Sensitivity tab. Q: Is at-risk revenue already lost? No. That is the point of the card. It is exposure you can still protect by acting, shipping the overdue parcel, resolving the dispute or pulling the duplicate listing before it costs you. Q: Can I customise this card? Yes, the contributing signals and their weighting are configurable per profile in the Sensitivity tab.

Tracked live in Vortex IQ Nerve Centre

Revenue at Risk is one of hundreds of KPI pulses Vortex IQ tracks across Depop and 70+ other ecommerce connectors. Nerve Centre runs the detection layer; Vortex Mind investigates the cause when something moves; Ask Viq lets you interrogate any number in plain English. Start for free or book a demo to see this metric running on your own data.