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Card class: Non-HeroCategory: Email Marketing
ecommerce.total_revenue / emails_sent. The single best ‘is email worth it?’ metric for SMB merchants.

At a glance

Revenue per Send is a revenue attribution metric tracked from Mailchimp data. It surfaces operational signal at the revenue attribution layer so merchants can spot regressions, opportunities, and structural patterns in their store performance. The card pairs with sibling metrics in the Revenue Attribution category to build a complete diagnostic picture; cross-reference the related cards listed below for context.
What it countsRevenue per Send as exposed by the Mailchimp integration. The metric is computed from the latest available data and refreshed on the standard data refresh.
Sample typeBackend API data from Mailchimp, refreshed on the standard data refresh.
Why it mattersThe metric appears in the Revenue Attribution category and complements the sibling cards listed below. Track movement over time to identify regressions or opportunities.
Reading the valueCompare the current period to the prior period to identify direction. Cross-reference siblings for the full diagnostic picture.
Currencycurrency
Time window30D vsP
Alert triggerdrop >25% WoW
Sentiment keymc_revenue_per_send
Rolesowner, marketing, finance

Calculation

Calculated automatically from your Mailchimp data. See the At a glance summary above for what the metric tracks and the worked example below for a typical reading.

Worked example

A representative reading of Revenue per Send for a typical merchant on Mailchimp. The card reports the current period value alongside a comparison against the previous period. Direction matters: rising values may be healthy or concerning depending on the underlying metric. Cross-reference the siblings below to triangulate cause when the value moves outside expected range. For deeper investigation, use Vortex Mind to trace upstream causes; for natural-language exploration, ask Ask Viq.

Sibling cards merchants should reference together

CardWhy merchants reach for it
mai_checkout_to_order_rateRevenue Attribution sibling: Checkout-to-Order Rate.
mai_refund_rateRevenue Attribution sibling: Refund Rate.
mai_revenue_per_sendRevenue Attribution sibling: Revenue per Send.
mc_aov_emailRevenue Attribution sibling: Email AOV.
mai_active_subscribers_estCustomer Lifecycle sibling: Active Subscribers (Est.).

Reconciling against the vendor’s own dashboard

Where to look in Mailchimp’s own dashboard: The Mailchimp dashboard surfaces this metric (or its components) under the relevant report section. Confirm period boundaries and filter settings match the Vortex IQ profile to reconcile cleanly. Why the Vortex IQ value may legitimately differ:
ReasonDirectionWhat to do
Period boundary. Vortex IQ uses 30-day rolling by default; vendor dashboards may use calendar periods.VariableMatch the period range.
Time zone. Vendor uses account time zone; Vortex IQ aligns to merchant reporting time zone.MarginalConfirm time zone match.
Filter scope. Profile-level filters (channel, B2B, test orders) may narrow the Vortex IQ view.VariableMatch filter settings.
Cross-connector reconciliation: complement with sibling cards in the same category for the full diagnostic picture. For divergence investigations, use Vortex Mind.

Known limitations / merchant FAQs

Q: How often does Revenue per Send update? The card refreshes on the standard data refresh (typically every 30-60 minutes for live integrations). For real-time signals, force a manual refresh from the dashboard. Q: Why does my Mailchimp dashboard show a different number? The most common reasons are period-boundary differences (Vortex IQ uses 30-day rolling vs vendor’s calendar months), time-zone alignment, and filter scope (profile-level vs vendor’s all-account view). Match these settings before assuming a real divergence. Q: How does Revenue per Send relate to other revenue attribution metrics? Track this card alongside the siblings listed above to build a complete picture. Single-metric reads can mislead; the diagnostic value is in the cross-reference. Q: Can I customise the alert threshold? Yes, sensitivity thresholds are configurable per profile in the Sensitivity tab. Adjust to match your business baseline rather than relying on the generic default.

Tracked live in Vortex IQ Nerve Centre

Revenue per Send is one of hundreds of KPI pulses Vortex IQ tracks across Mailchimp and 70+ other ecommerce connectors. Nerve Centre runs the detection layer; Vortex Mind investigates the cause when something moves; Ask Viq lets you interrogate any number in plain English. Start for free or book a demo to see this metric running on your own data.