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Card class: Non-Hero * Category: Fulfilment & Operations * Chart: kpi

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At a glance

AVG(time from order_histories first paid-state date_add to first shipped-state (4) date_add) per order, hours, in window.
What it measuresAVG(time from order_histories first paid-state date_add to first shipped-state (4) date_add) per order, hours, in window.
Formatnumber
Time window30D vsP
Alert trigger>48h
Rolesowner, operations
Data typeDerived

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Calculation

AVG(time from order_histories first paid-state date_add to first shipped-state (4) date_add) per order, hours, in window.
PrestaShop order classification uses the order-state machine: paid = current_state in (2 Payment accepted, 3 Processing, 4 Shipped, 5 Delivered, 9 Backorder paid, 11 Remote payment accepted); shipped/fulfilled = (4, 5); refunded = (7, 15); cancelled = (6); payment error = (8). Read live from the PrestaShop Webservice API and snapshotted nightly into the Nerve Centre KPI store.

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Why it matters

Avg Order Processing Time is part of the PrestaShop executive pulse in Vortex IQ Nerve Centre. Vortex Mind investigates automatically when this card breaches its sensitivity band, and Ask Viq can explain the movement in plain English with a citation back to this card.