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Card class: 🦸 Hero * Category: Revenue & Growth * Chart: kpi

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At a glance

COUNT(orders) WHERE current_state IN (2,3,4,5,9,11), windowed on date_add.
What it measuresCOUNT(orders) WHERE current_state IN (2,3,4,5,9,11), windowed on date_add.
Formatnumber
Time windowT/7D/30D vsP
Alert triggerdrop >20% vsP, driven by sentiment_key: order_count_trend
Sensitivity bandtrend-based - good when change >= 0%, bad when <= -10%
Rolesowner, finance, operations
Data typeNative

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Calculation

COUNT(orders) WHERE current_state IN (2,3,4,5,9,11), windowed on date_add.
PrestaShop order classification uses the order-state machine: paid = current_state in (2 Payment accepted, 3 Processing, 4 Shipped, 5 Delivered, 9 Backorder paid, 11 Remote payment accepted); shipped/fulfilled = (4, 5); refunded = (7, 15); cancelled = (6); payment error = (8). Read live from the PrestaShop Webservice API and snapshotted nightly into the Nerve Centre KPI store.

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Why it matters

Total Orders is part of the PrestaShop executive pulse in Vortex IQ Nerve Centre. Vortex Mind investigates automatically when this card breaches its sensitivity band, and Ask Viq can explain the movement in plain English with a citation back to this card.