Skip to main content
Card class: Non-Hero * Category: Abandoned Carts * Chart: gauge

​
At a glance

abandoned carts / total carts created (carts whose id_cart never appears in orders / all carts) over date_add window.
What it measuresabandoned carts / total carts created (carts whose id_cart never appears in orders / all carts) over date_add window.
Formatpercent
Time window30D vsP
Alert trigger>75%, driven by sentiment_key: abandonment_rate
Sensitivity bandlower is better - good at/below 65, bad at/above 80
Rolesowner, marketing
Data typeDerived

​
Calculation

abandoned carts / total carts created (carts whose id_cart never appears in orders / all carts) over date_add window.
PrestaShop order classification uses the order-state machine: paid = current_state in (2 Payment accepted, 3 Processing, 4 Shipped, 5 Delivered, 9 Backorder paid, 11 Remote payment accepted); shipped/fulfilled = (4, 5); refunded = (7, 15); cancelled = (6); payment error = (8). Read live from the PrestaShop Webservice API and snapshotted nightly into the Nerve Centre KPI store.

​
Why it matters

Cart Abandonment Rate is part of the PrestaShop executive pulse in Vortex IQ Nerve Centre. Vortex Mind investigates automatically when this card breaches its sensitivity band, and Ask Viq can explain the movement in plain English with a citation back to this card.