Skip to main content
Card class: Non-Hero * Category: Nerve Centre * Chart: alert_list

​
At a glance

Orders transitioning into states 7/15 (full/partial refund) at an anomalous rate - often the first sign a SKU has gone wrong.
What it measuresOrders transitioning into states 7/15 (full/partial refund) at an anomalous rate - often the first sign a SKU has gone wrong.
Formatpercent
Time windowRT
Alert triggerrolling-24h refund rate >2sigma vs 30D baseline, driven by sentiment_key: refund_rate
Sensitivity bandlower is better - good at/below 2, bad at/above 5
Rolesowner, operations, finance
Data typeReal-time

​
Calculation

Orders transitioning into states 7/15 (full/partial refund) at an anomalous rate - often the first sign a SKU has gone wrong.
PrestaShop order classification uses the order-state machine: paid = current_state in (2 Payment accepted, 3 Processing, 4 Shipped, 5 Delivered, 9 Backorder paid, 11 Remote payment accepted); shipped/fulfilled = (4, 5); refunded = (7, 15); cancelled = (6); payment error = (8). Read live from the PrestaShop Webservice API and snapshotted nightly into the Nerve Centre KPI store.

​
Why it matters

Refund Spike Alert is part of the PrestaShop executive pulse in Vortex IQ Nerve Centre. Vortex Mind investigates automatically when this card breaches its sensitivity band, and Ask Viq can explain the movement in plain English with a citation back to this card.