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Card class: 🦸 Hero * Category: Nerve Centre * Chart: alert_list

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At a glance

Velocity of orders landing in current_state = 8 (payment error) - first signal of a broken gateway / checkout config.
What it measuresVelocity of orders landing in current_state = 8 (payment error) - first signal of a broken gateway / checkout config.
Formatnumber
Time windowRT
Alert trigger>5 orders entered state 8 in last 1h OR rate >2sigma vs 7D baseline, driven by sentiment_key: payment_error_rate
Sensitivity bandlower is better - good at/below 1, bad at/above 5
Rolesowner, finance, operations
Data typeReal-time

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Calculation

Velocity of orders landing in current_state = 8 (payment error) - first signal of a broken gateway / checkout config.
PrestaShop order classification uses the order-state machine: paid = current_state in (2 Payment accepted, 3 Processing, 4 Shipped, 5 Delivered, 9 Backorder paid, 11 Remote payment accepted); shipped/fulfilled = (4, 5); refunded = (7, 15); cancelled = (6); payment error = (8). Read live from the PrestaShop Webservice API and snapshotted nightly into the Nerve Centre KPI store.

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Why it matters

Payment Errors Spike Alert is part of the PrestaShop executive pulse in Vortex IQ Nerve Centre. Vortex Mind investigates automatically when this card breaches its sensitivity band, and Ask Viq can explain the movement in plain English with a citation back to this card.