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Nerve Centre KPIs · Audit Profile · Sentiment Settings Surfaces the daily ops questions a merchant or web agency lives with in Wrike: is the OAuth token still good, is our backlog drowning, are people overloaded, and (most importantly) are the findings we filed actually getting resolved or quietly dying in the queue?

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What this audit checks

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Authentication & access

  • OAuth2 access/refresh token still valid (auth on /api/v4/contacts?me=true)
  • Default space / folder exists and is writable
  • A writable workflow with Active + Completed custom statuses is available
  • Account rate-limit headroom > 30% (429 / Retry-After watch)

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Backlog health

  • Open task count vs 30-day baseline (sudden growth = drowning signal)
  • Blocked / on-hold task count + change WoW
  • Oldest open task age (>90 days = backlog rot)
  • Unassigned tasks > 5 (empty responsibleIds - work nobody owns)
  • Backlog-by-importance skew (mostly Low = no one is grooming)

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VortexIQ findings lifecycle (the stickiness test)

  • Abandoned findings - VortexIQ-created tasks, no status change >14d
  • Finding resolution rate over rolling 90d (target >75%)
  • Avg time-to-fix for resolved findings, by severity
  • Findings closed Cancelled without comment (silent dismissals)
  • Regression rate - findings that reopened after Completed

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Team capacity

  • Responsibles with >10 active tasks (overload signal)
  • Responsibles with zero completed tasks in 14d (parked work)
  • Cycle time degradation > 25% week-over-week
  • Project scope-creep (tasks added after project start date)

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Cross-connector signals

  • Critical findings from sibling connectors (shopify/bigcommerce/adobe/cybersource) older than 7 days with no Wrike task - coverage gap
  • Wrike tasks referencing decommissioned / archived integrations - stale work

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Severity thresholds

SignalWarnCritical
vortexiq_findings_abandoned515
vortexiq_finding_resolution_rate7550
blocked_tickets38
unassigned_tickets520
oldest_open_ticket_age_days6090
cycle_time_change_pct2550
rate_limit_headroom_pct3010

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Data sources

  • GET https://{host}/api/v4/contacts?me=true - Token + account info
  • GET https://{host}/api/v4/spaces - Default space access + writability check
  • GET https://{host}/api/v4/workflows - Custom-status → status_category mapping
  • GET https://{host}/api/v4/tasks - Backlog reads (open count, blocked, abandoned, by-assignee, throughput, etc.)
  • GET https://{host}/api/v4/folders - Project folders for sprint-equivalent progress + scope-creep
  • GET https://{host}/api/v4/folders/{folderId}/tasks - Tasks within a project folder for velocity history