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Card class: Card
Total Credit Memo value issued. Includes returns refunds and goodwill credits.

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At a glance

Total Credit Memo value issued in the period. Includes returns refunds, goodwill credits, pricing-adjustment Credit Memos. The structural reduction-of-revenue figure.
What it countsSUM(transaction_amount) for transactions of type Credit Memo posted in the window. Includes RMA-driven CMs, billing-correction CMs, and goodwill / sales-allowance CMs.
Tax treatmentNet of tax (matches revenue figure).
CurrencyReporting ledger.
Business Unit scopeRespects dashboard filter.
Time window30D vsP
Alert triggerNone default; trend monitored.
Rolesowner, finance

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Calculation

Calculated automatically from your Oracle ERP Cloud data. See the At a glance summary above for what the metric tracks and the worked example below for a typical reading.

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Worked example

A US Fortune 500 retailer on Oracle ERP Cloud. 30-day window 14 Mar 26 to 12 Apr 26.
CM ReasonValueCount
RMA / customer return$4,840,000384
Billing correction$620,00028
Goodwill / sales allowance$280,00014
Pricing adjustment$182,00022
Total Credit Memos$5,922,000448
Five things to notice:
  1. 5.92M=4.55.92M = 4.5% of 130M revenue. Within the 4-7% healthy range for retail.
  2. RMA dominates (82%) as expected. Pair with Returns Count.
  3. Goodwill ($280K) is customer-service driven; if rising, investigate quality / fulfilment issues.
  4. vsP comparison: 30D ago was $5.62M = stable. If rising 15%+ vsP, structural issue.
  5. Hits Revenue Booked into GL directly: $5.92M reduction of revenue baseline.

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Sibling cards merchants should reference together

CardWhy pair
Returns CountRMA volume.
Revenue Booked into GLThis card subtracts from that.
Revenue Gap vs CommerceCredit Memo Refund bucket on the gap card.

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Reconciling against the vendor’s own dashboard

Where to look in Oracle ERP Cloud:
Receivables → Manage Transactions filter Credit Memo OTBI → Receivables Real Time filter transaction type
Why our number may legitimately differ:
ReasonDirectionWhy
CM date conventionEitherCard uses transaction date; some reports use accounting date.
Cross-connector reconciliation:
CardNotes
Commerce-platform refund cardsNumerator on the commerce side.

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Known limitations / merchant FAQs

Healthy CM rate by industry? Apparel retail 8-12%, electronics 4-7%, B2B distribution 2-5%, grocery 1-3%. Includes Debit Memos? No, DMs increase receivable; CMs decrease. Multi-Ledger? Yes via filter.

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Tracked live in Vortex IQ Nerve Centre

Credit Memo Value is one of hundreds of KPI pulses Vortex IQ tracks across Oracle ERP Cloud and 70+ other ecommerce connectors. Nerve Centre runs the detection layer; Vortex Mind investigates the cause when something moves; Ask Viq lets you interrogate any number in plain English. Start for free or book a demo to see this metric running on your own data.