Skip to main content
Metrics type: Card
Total Credit Memo value issued. Includes returns refunds and goodwill credits.

​
At a glance

Total Credit Memo value issued in the period. Includes returns refunds, goodwill credits, pricing-adjustment Credit Memos. The structural reduction-of-revenue figure.

​
Calculation

Calculated automatically from your Oracle ERP Cloud data. See the At a glance summary above for what the metric tracks and the worked example below for a typical reading.

​
Worked example

A US Fortune 500 retailer on Oracle ERP Cloud. 30-day window 14 Mar 26 to 12 Apr 26. Five things to notice:
  1. 5.92M=4.55.92M = 4.5% of 130M revenue. Within the 4-7% healthy range for retail.
  2. RMA dominates (82%) as expected. Pair with Returns Count.
  3. Goodwill ($280K) is customer-service driven; if rising, investigate quality / fulfilment issues.
  4. vsP comparison: 30D ago was $5.62M = stable. If rising 15%+ vsP, structural issue.
  5. Hits Revenue Booked into GL directly: $5.92M reduction of revenue baseline.

​
Sibling cards merchants should reference together

​
Reconciling against the vendor’s own dashboard

Where to look in Oracle ERP Cloud:
Receivables → Manage Transactions filter Credit Memo OTBI → Receivables Real Time filter transaction type
Why our number may legitimately differ: Cross-connector reconciliation:

​
Known limitations / merchant FAQs

Healthy CM rate by industry? Apparel retail 8-12%, electronics 4-7%, B2B distribution 2-5%, grocery 1-3%. Includes Debit Memos? No, DMs increase receivable; CMs decrease. Multi-Ledger? Yes via filter.

​
Tracked live in Vortex IQ Nerve Centre

Credit Memo Value is one of hundreds of KPI pulses Vortex IQ tracks across Oracle ERP Cloud and 70+ other ecommerce connectors. Nerve Centre runs the detection layer; Vortex Mind investigates the cause when something moves; Ask Viq lets you interrogate any number in plain English. Start for free or book a demo to see this metric running on your own data.