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Metrics type: Supporting Metrics • Category: Ecommerce Platform

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At a glance

Number of RMA (Return Material Authorisation) Sales Orders created in the period. The volume side; pair with Credit Memo Value for $.

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Calculation

Calculated automatically from your Oracle ERP Cloud data. See the At a glance summary above for what the metric tracks and the worked example below for a typical reading.

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Worked example

A US Fortune 500 retailer on Oracle ERP Cloud. 30D window. Five things to notice:
  1. 10% increase vsP, just below 20% alert. Watching.
  2. Pair with reason codes to see if quality / sizing / shipping issues spiking.
  3. Per-SKU drill identifies problem products.
  4. Per-channel distinguishes commerce returns from B2B.
  5. Cross-reference Credit Memo Value for $ impact.

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Sibling cards merchants should reference together

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Reconciling against the vendor’s own dashboard

Where to look in Oracle ERP Cloud:
Order Management → Manage Orders filter type RMA OTBI → Order Management Real Time
Why our number may legitimately differ: Cross-connector reconciliation:

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Known limitations / merchant FAQs

Healthy return rate? Apparel 15-30%, electronics 8-15%, B2B distribution 1-5%, grocery <1%. Includes warranty returns? Configurable. Default includes; tag warranty separately for cleaner trend. Multi-BU? Yes.

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Tracked live in Vortex IQ Nerve Centre

Returns Count is one of hundreds of KPI pulses Vortex IQ tracks across Oracle ERP Cloud and 70+ other ecommerce connectors. Nerve Centre runs the detection layer; Vortex Mind investigates the cause when something moves; Ask Viq lets you interrogate any number in plain English. Start for free or book a demo to see this metric running on your own data.