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At a glance

Count of open Sales Orders not yet fully invoiced. Volume metric companion to Open Sales Order Value.
What it countsCOUNT(SO WHERE status NOT IN ('Cancelled','Closed','Fully Invoiced')) in Order Management.
Currencyn/a (count).
Business Unit scopeRespects dashboard filter.
Time windowReal-time snapshot.
Alert triggerNone default.
Rolesowner, operations

Calculation

Calculated automatically from your Oracle ERP Cloud data. See the At a glance summary above for what the metric tracks and the worked example below for a typical reading.

Worked example

A US Fortune 500 distributor on Oracle ERP Cloud. Snapshot 14 Apr 26.
StatusCount
Entered142
Booked384
Awaiting Shipping612
Partially Shipped88
Shipped Not Invoiced248
Total Open SOs1,474
Five things to notice:
  1. 1,474 open SOs for a $900M distributor is healthy throughput.
  2. 612 Awaiting Shipping is the warehouse queue.
  3. 248 Shipped Not Invoiced is the AutoInvoice queue.
  4. 142 Entered is the front-of-funnel.
  5. Volume × value: pair with average SO value to size each bucket’s $ exposure.

Sibling cards merchants should reference together

CardWhy pair
Open Sales Order ValueDollar view.
Sales Order State BreakdownStatus pie.
Average Sales Order ValueAverage ticket.

Reconciling against the vendor’s own dashboard

Where to look in Oracle ERP Cloud:
Order Management → Manage Orders filter status open OTBI → Order Management Real Time count
Why our number may legitimately differ:
ReasonDirectionWhy
Sync lagSmallSnapshot vs live.
Cross-connector reconciliation:
CardNotes
Commerce-platform open-orders countShould match within sync lag for unmapped order tracking.

Known limitations / merchant FAQs

Why count not value? Operations workload metric. Includes RMAs? Configurable; default excludes. Multi-BU? Yes via filter.

Tracked live in Vortex IQ Nerve Centre

Open Sales Orders is one of hundreds of KPI pulses Vortex IQ tracks across Oracle ERP Cloud and 70+ other ecommerce connectors. Nerve Centre runs the detection layer; Vortex Mind investigates the cause when something moves; Ask Viq lets you interrogate any number in plain English. Start for free or book a demo to see this metric running on your own data.