At a glance
This card lists open orders that have already passed their estimated ship date, the orders that will count as late dispatches the moment they ship. Walmart’s on-time dispatch SLA is unforgiving, and each late shipment compounds toward bid-visibility cuts and, if sustained, account suspension. Sellers watch it because the dispatch leg is the fastest way to lose Pro Seller status.
Calculation
Vortex IQ reads open orders from Walmart Marketplace and compares each order’s estimated ship date against the current time. Any order whose ship-by moment has already elapsed but which has not yet been dispatched is added to the count. The card is real time, so it updates as orders age into breach or are shipped out of it, which is why the worked example below treats it as a live action queue rather than a historical rate.Worked example
A representative reading of Late Dispatches Risking Pro Seller Status for a typical merchant on Walmart Marketplace. On 12 Mar 26 the card shows a representative 7 orders past their estimated ship date after a warehouse system outage the previous evening. The reading means seven orders will each register as a late dispatch the instant they ship, pushing the rolling on-time rate toward Walmart’s penalty threshold. The action is to prioritise those seven for same-day pickup and, if they cannot ship today, communicate proactively so the cancellation rate does not breach as well. For deeper investigation, use Vortex Mind to trace upstream causes; for natural-language exploration, ask Ask Viq.Sibling cards merchants should reference together
Reconciling against Walmart Seller Center
Where to look in Walmart Seller Center: Check the Order Management area filtered to open or unshipped orders, where each order’s estimated ship date is shown. The Performance or Scorecard area shows how these orders are already affecting your on-time dispatch metric. Why the Vortex IQ value may legitimately differ:
Cross-connector reconciliation: complement with sibling cards in the same category for the full diagnostic picture. For divergence investigations, use Vortex Mind.