At a glance
This card is a composite tripwire across Walmart’s three core account-health KPIs: Listing Quality Score, on-time dispatch SLA, and cancellation rate. If any single one crosses its threshold, the card fires, because a single breach is enough to drop you out of the Pro Seller programme and trigger search-visibility cuts. Sellers watch it because Walmart treats account health as pass/fail, not as an average.
Calculation
Vortex IQ pulls the three account-health signals from Walmart Marketplace and evaluates each against its configured threshold in real time. The card returns a count of how many are currently breached, so a value of 2 means two of the three KPIs have crossed at once. The thresholds shown in the At a glance summary mirror Walmart’s published Pro Seller requirements, and the worked example below shows how a single breach surfaces.Worked example
A representative reading of Walmart Account Health (LQS / SLA / Cancel) Crossed Threshold for a typical merchant on Walmart Marketplace. On 12 Mar 26 a seller sees the card jump from 0 to 1. Drilling in, the late-dispatch rate has crept to a representative 1.3%, just over Walmart’s penalty line, while LQS and cancellation rate remain healthy. The reading means one KPI has breached and Pro Seller status is now at risk, so the action is to clear the dispatch backlog and confirm carrier pickups before the rolling window locks the breach in. For deeper investigation, use Vortex Mind to trace upstream causes; for natural-language exploration, ask Ask Viq.Sibling cards merchants should reference together
Reconciling against Walmart Seller Center
Where to look in Walmart Seller Center: Verify each component on the Performance or Scorecard area, where Walmart publishes Listing Quality, on-time dispatch, and cancellation metrics side by side. The Pro Seller eligibility panel in the same area shows which KPI is currently failing. Why the Vortex IQ value may legitimately differ:
Cross-connector reconciliation: complement with sibling cards in the same category for the full diagnostic picture. For divergence investigations, use Vortex Mind.