At a glance
This card is a composite tripwire across Walmart’s three core account-health KPIs: Listing Quality Score, on-time dispatch SLA, and cancellation rate. If any single one crosses its threshold, the card fires, because a single breach is enough to drop you out of the Pro Seller programme and trigger search-visibility cuts. Sellers watch it because Walmart treats account health as pass/fail, not as an average.
| What it counts | The number of Walmart account-health KPIs (LQS, on-time dispatch, cancellation rate) currently sitting on the wrong side of their threshold. |
| Sample type | Backend API data from Walmart Marketplace, refreshed on the standard data refresh. |
| Why it matters | Any one breach can revoke Pro Seller status, suppress Buy Box eligibility, and cut search placement, so the consequence is immediate revenue loss. |
| Reading the value | Zero is healthy; any non-zero value means at least one health KPI has crossed and needs action now. |
| Currency | count |
| Time window | RT |
| Alert trigger | LQS<60 OR late-dispatch>1% OR cancel-rate>2% |
| Sentiment key | wal_alert_account_health_drop |
| Roles | owner, operations, finance |
Calculation
Vortex IQ pulls the three account-health signals from Walmart Marketplace and evaluates each against its configured threshold in real time. The card returns a count of how many are currently breached, so a value of 2 means two of the three KPIs have crossed at once. The thresholds shown in the At a glance summary mirror Walmart’s published Pro Seller requirements, and the worked example below shows how a single breach surfaces.Worked example
A representative reading of Walmart Account Health (LQS / SLA / Cancel) Crossed Threshold for a typical merchant on Walmart Marketplace. On 12 Mar 26 a seller sees the card jump from 0 to 1. Drilling in, the late-dispatch rate has crept to a representative 1.3%, just over Walmart’s penalty line, while LQS and cancellation rate remain healthy. The reading means one KPI has breached and Pro Seller status is now at risk, so the action is to clear the dispatch backlog and confirm carrier pickups before the rolling window locks the breach in. For deeper investigation, use Vortex Mind to trace upstream causes; for natural-language exploration, ask Ask Viq.Sibling cards merchants should reference together
| Card | Why merchants reach for it |
|---|---|
wal_late_dispatch_rate | One of the three inputs; shows how close the SLA component is to breaching. |
wal_cancellation_rate | Another input; tracks the cancellation component against Walmart’s limit. |
wal_avg_lqs | The Listing Quality Score component that feeds the LQS leg of this composite. |
wal_pro_seller_status | Shows the downstream programme status this card is protecting. |
wal_marketplace_health_score | Rolls the same signals into a single trend for context. |
Reconciling against Walmart Seller Center
Where to look in Walmart Seller Center: Verify each component on the Performance or Scorecard area, where Walmart publishes Listing Quality, on-time dispatch, and cancellation metrics side by side. The Pro Seller eligibility panel in the same area shows which KPI is currently failing. Why the Vortex IQ value may legitimately differ:| Reason | Direction | What to do |
|---|---|---|
| Period boundary. Vortex IQ uses RT rolling by default; Seller Center may use calendar periods. | Variable | Match the period range. |
| Time zone. Seller Center uses the account time zone; Vortex IQ aligns to the merchant reporting time zone. | Marginal | Confirm time zone match. |
| Filter scope. Profile-level filters (fulfilment type, test orders) may narrow the Vortex IQ view. | Variable | Match filter settings. |