High-LTV accounts whose order cadence has lapsed beyond their normal pattern. Early-warning churn list.
At a glance
Calculation
Calculated automatically from your Microsoft Dynamics 365 data. See the At a glance summary above for what the metric tracks and the worked example below for a typical reading.Worked example
US distributor: 8 high-LTV accounts (14.2M. Sales team to assign account managers immediately.Sibling cards merchants should reference together
Reconciling against the vendor’s own dashboard
Where to look in Business Central: BC does not natively flag churn. Common Data Service / Dynamics 365 Sales (CRM) is where churn intelligence lives if the merchant has it. Why may differ:
Cross-connector reconciliation:
If Dynamics 365 Sales is connected, pair with CRM-side activity signals.