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Metrics type: Card

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At a glance

Count of open Customer Ledger Entries (Document Type = Invoice, Open = TRUE). Volume metric to pair with Overdue Invoice Value.

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Calculation

Calculated automatically from your Microsoft Dynamics 365 data. See the At a glance summary above for what the metric tracks and the worked example below for a typical reading.

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Worked example

US distributor on BC, 14 Apr 26: 1,284 unpaid invoices. Average $8,894 per invoice. Volume vs value tells the collection team where to focus: high-volume + low-value = process automation needed; low-volume + high-value = high-touch escalation.

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Sibling cards merchants should reference together

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Reconciling against the vendor’s own dashboard

Where to look in Business Central:
Customer Ledger Entries filtered to Open = TRUE, Document Type = Invoice Power BI > Receivables Insights
Why may differ: Cross-connector reconciliation: No commerce-side counterpart.

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Known limitations / merchant FAQs

High count + low avg value: action? Process automation: lockbox, auto-apply rules, customer self-service portals. Multi-Company aggregation? Yes. Sales Credit Memos count? Excluded.

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Tracked live in Vortex IQ Nerve Centre

Unpaid Invoice Count is one of hundreds of KPI pulses Vortex IQ tracks across Microsoft Dynamics 365 and 70+ other ecommerce connectors. Nerve Centre runs the detection layer; Vortex Mind investigates the cause when something moves; Ask Viq lets you interrogate any number in plain English. Start for free or book a demo to see this metric running on your own data.