At a glance
Calculation
Calculated automatically from your Microsoft Dynamics 365 data. See the At a glance summary above for what the metric tracks and the worked example below for a typical reading.Worked example
US distributor: 84 Return Orders this 30D vs 72 prior (+17%). Just below 20% alert. Investigate which SKUs cluster in returns.Sibling cards merchants should reference together
Reconciling against the vendor’s own dashboard
Where to look in Business Central:Sales > Return Orders list filtered to dateWhy may differ:
Cross-connector reconciliation:
shopify.refund_count for DTC subset.