At a glance
| What it counts | Distinct count of Sales Header WHERE Document Type = Return Order, posted in window. |
| Tax treatment | n/a (count). |
| Currency | n/a. |
| Time window | 30D vsP |
| Alert trigger | up >20% vsP |
| Sentiment key | returns_trend |
| Roles | owner, operations |
Calculation
Calculated automatically from your Microsoft Dynamics 365 data. See the At a glance summary above for what the metric tracks and the worked example below for a typical reading.Worked example
US distributor: 84 Return Orders this 30D vs 72 prior (+17%). Just below 20% alert. Investigate which SKUs cluster in returns.Sibling cards merchants should reference together
| Card | Why pair |
|---|---|
| Sales Credit Memo Value | Dollar value. |
| Margin Erosion Alerts | Returns affect margin. |
Reconciling against the vendor’s own dashboard
Where to look in Business Central:Sales > Return Orders list filtered to dateWhy may differ:
| Reason | Direction | Why |
|---|---|---|
| Multi-Company aggregation | Card sums |