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Card class: Card

At a glance

Count of open Sales Orders (Document Type = Order, not yet fully Invoiced). Volume metric paired with Open SO Value.
What it countsDistinct count of Sales Header WHERE Document Type = Order AND Outstanding Quantity > 0.
Currencyn/a (count).
Time windowRT
Rolesowner, operations

Calculation

Calculated automatically from your Microsoft Dynamics 365 data. See the At a glance summary above for what the metric tracks and the worked example below for a typical reading.

Worked example

US distributor on BC, snapshot: 491 open Sales Orders. Average value 15,395=15,395 = 7.56M open book matches Open SO Value. Volume vs value tells operations whether the backlog is many small orders or few large.

Sibling cards merchants should reference together

CardWhy pair
Open Sales Order ValueDollar partner.
SO State BreakdownStatus mix.
SO to Invoice Lead TimeVelocity.

Reconciling against the vendor’s own dashboard

Where to look in Business Central:
Sales > Sales Orders list page (count visible at bottom)
Why may differ:
ReasonDirectionWhy
Multi-Company aggregationCard sums
Cross-connector reconciliation: shopify.open_orders_count for DTC subset.

Known limitations / merchant FAQs

Quotes vs Orders? Card excludes Quotes. Includes Pending Approval? Yes. Multi-Company aggregation? Yes.

Tracked live in Vortex IQ Nerve Centre

Open Sales Orders is one of hundreds of KPI pulses Vortex IQ tracks across Microsoft Dynamics 365 and 70+ other ecommerce connectors. Nerve Centre runs the detection layer; Vortex Mind investigates the cause when something moves; Ask Viq lets you interrogate any number in plain English. Start for free or book a demo to see this metric running on your own data.