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Metrics type: Supporting MetricsCategory: Ecommerce Platform
Sales Orders blocked at credit-hold gate, ranked by line value.

At a glance

Sales Orders held by Customer Block (Credit) status, ranked by Order value. Each row shows Customer Name, SO value, Customer.Credit Limit, current AR, days held.

Calculation

Calculated automatically from your Microsoft Dynamics 365 data. See the At a glance summary above for what the metric tracks and the worked example below for a typical reading.

Worked example

US distributor on BC, snapshot 14 Apr 26.

Sibling cards merchants should reference together

Reconciling against the vendor’s own dashboard

Where to look in Business Central:
Sales Orders > filter by Customer.Blocked != ’ ’ OR overage-via-Credit-Limit Customer Card > Statistics > Credit Limit usage
Why may differ: Cross-connector reconciliation: Stripe payment failures often precede Credit Holds. Pair with stripe.failed_payment_volume.

Known limitations / merchant FAQs

Customer.Blocked = All vs Ship vs Invoice? All halts everything; Ship lets posting happen but blocks shipping; Invoice blocks invoicing. Auto-release on payment? Not automatic in BC. Customer pays, AR drops, but Customer.Blocked stays until manually released. Credit Limit override workflow? BC has standard approval workflow for limit overrides; Vortex IQ surfaces; merchant releases. Pending Prepayment status? Different. Pending Prepayment is a payment-required gate, not a credit-policy gate. Excluded. Multi-Company customer with separate limits per Company? Yes; tracked per Company.

Tracked live in Vortex IQ Nerve Centre

Orders on Credit Hold is one of hundreds of KPI pulses Vortex IQ tracks across Microsoft Dynamics 365 and 70+ other ecommerce connectors. Nerve Centre runs the detection layer; Vortex Mind investigates the cause when something moves; Ask Viq lets you interrogate any number in plain English. Start for free or book a demo to see this metric running on your own data.