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Metrics type: Supporting MetricsCategory: Ecommerce Platform
Outstanding A/R balance as percent of credit limit. High utilisation predicts credit-hold orders.

At a glance

Calculation

Calculated automatically from your Microsoft Dynamics 365 data. See the At a glance summary above for what the metric tracks and the worked example below for a typical reading.

Worked example

US distributor, snapshot: Acme already on Credit Hold. NorthEast next.

Sibling cards merchants should reference together

Reconciling against the vendor’s own dashboard

Where to look in Business Central:
Customer Card > Statistics > Credit Limit + Balance
Why may differ: Cross-connector reconciliation: No commerce-side counterpart.

Known limitations / merchant FAQs

Customers without Credit Limit? Excluded (cannot compute %). 100% threshold for alert? 80% by default; tunable. The risk zone before automatic Credit Hold. Sub-Buyers contributing to parent limit? Configurable via field map.

Tracked live in Vortex IQ Nerve Centre

Customer Credit Utilisation is one of hundreds of KPI pulses Vortex IQ tracks across Microsoft Dynamics 365 and 70+ other ecommerce connectors. Nerve Centre runs the detection layer; Vortex Mind investigates the cause when something moves; Ask Viq lets you interrogate any number in plain English. Start for free or book a demo to see this metric running on your own data.