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Metrics type: Supporting Metrics • Category: Ecommerce Platform
Average days from Sales Order creation to Posted Sales Invoice issued. Reflects fulfilment + billing-cycle health.

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At a glance

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Calculation

Calculated automatically from your Microsoft Dynamics 365 data. See the At a glance summary above for what the metric tracks and the worked example below for a typical reading.

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Worked example

US distributor: Avg 8.4 days SO-to-Invoice this 30D vs 6.2 prior. Lead time rising = billing backlog or fulfilment slowdown. Action: investigate Combine Shipments batch run schedule.

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Sibling cards merchants should reference together

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Reconciling against the vendor’s own dashboard

Where to look in Business Central:
Manual: Posted Sales Invoices vs originating Sales Order Document Date
Why may differ: Cross-connector reconciliation: The DTC commerce side typically settles within hours, dragging avg lead time down for DTC-heavy businesses.

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Known limitations / merchant FAQs

B2B benchmark? Net-30: 5 to 10 days from Order to Invoice. Net-60: 10 to 20 days. DTC benchmark? Hours to 1 day. Combine Shipments batch? Many BC tenants batch-invoice weekly via Combine Shipments. Lead time rises if the batch runs less often.

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Tracked live in Vortex IQ Nerve Centre

Sales Order to Invoice Lead Time is one of hundreds of KPI pulses Vortex IQ tracks across Microsoft Dynamics 365 and 70+ other ecommerce connectors. Nerve Centre runs the detection layer; Vortex Mind investigates the cause when something moves; Ask Viq lets you interrogate any number in plain English. Start for free or book a demo to see this metric running on your own data.