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Metrics type: Card
Total Sales Credit Memo value issued. Includes returns refunds and goodwill credits.

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At a glance

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Calculation

Calculated automatically from your Microsoft Dynamics 365 data. See the At a glance summary above for what the metric tracks and the worked example below for a typical reading.

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Worked example

US distributor: 184KSCMvaluethis30Dvs184K SCM value this 30D vs 162K prior (+13.6%). Trend signals quality / pricing / fulfilment issue rising.

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Sibling cards merchants should reference together

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Reconciling against the vendor’s own dashboard

Where to look in Business Central:
Posted Sales Credit Memos list
Why may differ: Cross-connector reconciliation: shopify.refund_amount, stripe.refund_amount for payment-side refunds.

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Known limitations / merchant FAQs

Cancel Posted Invoice creates a SCM? Yes, BC’s Cancel Posted Invoice generates a corrective SCM that nets the original to zero. Goodwill credits? Counted (any SCM, regardless of cause). Healthy SCM rate? 2 to 6% of Posted Sales Invoice value for B2B; 8 to 18% for DTC.

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Tracked live in Vortex IQ Nerve Centre

Sales Credit Memo Value is one of hundreds of KPI pulses Vortex IQ tracks across Microsoft Dynamics 365 and 70+ other ecommerce connectors. Nerve Centre runs the detection layer; Vortex Mind investigates the cause when something moves; Ask Viq lets you interrogate any number in plain English. Start for free or book a demo to see this metric running on your own data.